Shipping & Returns

shipping policy

What is the cost of shipping?

For all orders above Rs. 899, shipping is done free of cost. A shipping charge of Rs. 25  is applicable to all orders under Rs. 899.

How long will it take for the order to reach me?

Please refer to the order details page for estimated shipping and delivery timelines for your orders. From the time of shipping, it takes 7-9 working days for orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments.

 

The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at

info@omniceutics.com

and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

Also, you can reach out to us by whatsapp on +919985596664.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

return & exchange policy

Raise a return/replacement request within 3 days from the date of delivery, if you’ve received wrong or expired product(s). The product is only returnable or replaceable if unopened.

Please raise a request here with order and contact details through an email to info@omniceutics.com.

You can also raise a request with us using the Whatsapp to +919985596664

In case of damaged / missing product(s), raise a return/ replacement request within 3 days from the date of delivery.

Give us 3 working days to review your return request.

After reviewing your return request, we will either send our courier partner to pick up the products delivered to you.

In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, to the account that has been charged for the product. 

After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

1. Wrong product delivered

2. Expired product delivered

3. Damaged product delivered – Physical damage/tampered product or packaging

4. Incomplete order

5. Missing products